Shipping policy

I currently ship to the UK (excluding Ireland) and the US.

US Customers:
Due to updated US import regulations (effective 29 August 2025), shipments from the UK are now subject to customs duties and import fees. For all US orders, a 10% import charge is added at checkout. This covers the customs duties and related fees required to ship your order to the United States.

All prices are listed in GBP (£). Exchange rates may fluctuate, and you are responsible for checking the current exchange rate between GBP and your local currency before completing your purchase. You are also responsible for any foreign transaction or conversion fees charged by your bank or card provider. I'm not responsible for any price differences, conversion discrepancies, or additional charges resulting from exchange rate fluctuations or bank fees.

I handle the customs process directly when purchasing your shipping label to help ensure a smooth delivery experience. You should not be required to pay additional customs fees upon delivery. If you have any questions, please contact me before placing your order — I'm happy to help.

 

Terms & Conditions:

1.1: The time scales of delivery are indicative and not a guaranteed time frame.

1.2: We cannot be held responsible for delays to your delivery which relate, either directly or indirectly, to issues caused or associated with our chosen delivery partner. As such we are unable to offer refunds or compensation for such delays.

1.3: We cannot be held liable for an incorrect shipping address being entered at the time of order. If we believe an address has been incorrectly entered, then an attempt will be made to contact you. If we are unsuccessful, then we reserve the right to wait until you contact us in relation to your order.

1.4: If your orders arrives damaged, you must contact us via email. This email message should contain photographs which clearly highlight any damage or defects.

1.5: Our courier will try to deliver your item twice. If you are not available on both of these occasions, they will destroy the goods. The Cosy Stitch will not replace any items which have been destroyed by the courier.

1.6: Lost items are not deemed lost by couriers until 14 days after posting. We are in no way responsible for any lost items.

1.7: We cannot replace or refund lost or stolen goods in transit without a full postal investigation and trying to determine what went wrong. We may also not refund or replace goods until the postal insurance pays out.

1.8: We will replace any goods that are damaged in transit or do not meet the quality standards that we set. If you have received damaged goods or goods that do not meet your expectations please send an email through to us with photos. Every item is quality checked before leaving our premises. We cannot refund or resend without seeing photographic evidence.